Managed access groups for BGIS personnel, coordinating with quality designates to ensure data imports adhered to
appropriate access levels.
• Worked on the back-end of Intelex to fix hard-coded validation.
• Developed and maintained accurate and up-to-date dashboards using Intelex software to monitor key company
statistics.
• Provided support to colleagues by editing and revising various incident reports.

Oversaw the beta test and release of the Discover York Academics site, collaborating for issue resolution and
feature enhancement.
• Updated user profiles manually, ensuring accuracy and completeness for an improved online experience.
• Conducted user meetings, providing hands-on guidance and explaining site features while documenting and
reporting user issues, contributing to website improvement.
• Provided technical support through various channels using a ticketing system.

Collaborated with the Quality and Continuous Improvement team on updating the Intelex system.
• Managed access groups and coordinated with quality designates for data imports, ensuring appropriate access levels
for BGIS personnel.
• Shadowed and assisted colleagues in updating employee information, contributing to data accuracy and
completeness.
• Updated inactive and active BGIS employees from the UK, US, and Canada, ensuring comprehensive and
up-to-date records.
• Conducted interviews with colleagues across the company, gathering insights into their experiences in their
respective fields.